Introduction: Welcome to the Return Policy of Youngu. This policy outlines the guidelines and procedures for returning products purchased from our website. Please read this policy carefully before making a purchase. By making a purchase, you agree to adhere to this Return Policy.

Eligibility for Returns:

• Our return policy applies to products purchased directly from our website.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
• Certain products, such as personalized or digital items, may not be eligible for return. Please check the product description for specific return eligibility.

Return Timeframe:

• You must initiate the return process within 7 days of receiving the product.
• Returns requested beyond this timeframe may not be accepted.

Return Process:

1. Contact our customer support team at info@youngu.co.in / WhatsApp us @ 9804367537 / 8017399473 to initiate the return process. Provide your order number, product details, and reason for the return.
2. Once your return is approved, you will receive a Return Authorization Number (RMA) along with further instructions.
3. Pack the product securely in its original packaging, including all accessories and documentation.
4. Clearly write the RMA number on the package.
5. Ship the package to the address provided by our customer support team.
6. We recommend using a trackable shipping method to ensure the safe arrival of the returned product.
7. Once we receive the returned product and verify its condition, we will process your refund or replacement.

Refund Options:

• You may choose to receive a full refund to the original payment method or opt for store credit.
• Refunds will be processed within 15 business days after we receive and inspect the returned product.
• Please note that shipping and handling charges are non-refundable.

Damaged or Defective Products:

• If the product arrives damaged or defective, please contact us within 7 days of receiving the product.
• We may require photographic evidence of the damage or defect.
• We will provide instructions for returning the product and offer a replacement or refund.

Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order.

Changes to the Return Policy:

• We reserve the right to modify or update this Return Policy at any time without notice.
• The most current version of the policy will be posted on our website.

Conclusion:

At Youngu, we strive to ensure your satisfaction with every purchase. Our Return Policy aims to make the return process as seamless as possible. If you have any questions or need assistance, please contact our customer support team at info@youngu.co.in.